Adventurers

As we announced in December, starting Thursday, March 2^nd, 2017 (after maintenance) Neverwinter will no longer be supporting Windows XP and Direct3D9, or Video Cards with a Direct3D Hardware Feature Level less than 10.0. Since the announcement, we have been following up on player’s concerns and feedback and we feel the impact on the playerbase should be minimal.

If your system meets the requirements but you are still experiencing issues when using D3D11, please contact support -referencing this post- and provide the following information:

• System Info (OS, D3D Version, graphic card)
• Gameprefs.Pref file (Can be found in Neverwinter\localdata on your computer)
• Dxdiag (how to find this)
• Description of what you are experiencing

Please note that submitting this information to CS will allow us to best gather the necessary data regarding any new issues and is not meant to be for direct troubleshooting support.

As a reminder, Neverwinter has never officially supported Mac or Wine. While some players have found ways to use these OS and applications for Neverwinter, after Thursday’s update this will no longer be possible.